FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
We are recruiting to fill the position of:
Job Title: Collections Officer – SME
Location: Lagos
Employment Type: Full time
Department: Risk
Job Description
In this role, you’ll be required to ensure prompt collections of loan repayments, monitor and rehabilitate accounts in arrears through effective and efficient deployment of standard collections & recovery practices aligned with legal framework requirements.
You will also handle customers’ objections and complaints in a professional manner and liaise with respective departments where necessary for prompt resolution.
Responsibilities & Duties
Engage defaulting customers through the telephone, e-mails and other legal means to demand for payments on overdue accounts.
Maintain daily activity logs of number of calls, right party contacts, promises to pay and promises to pay kept.
Verify information of overdue arrears and follow up with calls
Negotiate effective payment plan arrangements & settlement that would prevent the account from rolling forward.
Tracking of Payments by following up on pending promises.
Requirements
University Degree from any related field
2+ years of experience in consumer loans operation directly dealing with delinquent clients and other problem-solving situations
High self-motivation with strong interpersonal skills
Excellent verbal and written communication skills
Strong analytical and problem-solving skills.
Benefits
Private Health Insurance
Pension Plan
Training & Development
Performance Bonus.
