Jobs & Recruitment

Access Bank Plc PBD Channels Credit Card Segment Lead

Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa’s Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism.

We are recruiting to fill the position below:

Job Title: PBD Channels Credit Card Segment Lead

Location: Lagos
Job Type: Full time

Description

The Channels Group aims at bridging the gap in banking and ensuring that our customers have access to the best services and products. Working with the Products teams, we roll-out products tailored to our customer needs and requirements.

We are sourcing for a Segment Lead to manage our Credit Cards’ products and services (in NGN and USD) who will own and manage ongoing operations and growth of the credit card product including serving as a subject matter expert and primary contact for Single-Use Accounts and roadmap.

What we need from you:

Partner with marketing, servicing, and client experience teams to design and execute market research and voice of customer initiatives to inform development, marketing, servicing, and sales efforts

Identify and capitalize on opportunities to drive growth with overall expense management to deliver financial results including detailed business cases and robust measurement mechanisms

Provide oversight of end-to-end client experience, including management of client servicing strategy, adherence to servicing level agreements and assistance in resolving questions/customer escalations

Work closely with a diverse group of stakeholders both internally (with Product Development and Management, Sales, Relationship Management, Risk / Controls, Finance, Business Analysis, Client Onboarding, Service & Operations across several lines of business) and externally (directly with Clients and affiliates)

Build and maintain a database of market information for products, including customer needs, from market research and competitor activity.

Obtain confirmation and receive confirmation of specific segment/sub-segment targets and

Support the development of the full proposition offering – including target segment, product mix, pricing mix, distribution/sales strategy, service strategy, marketing strategy

Work with Partnership Lead to deliver/build of 3rd party partnerships which can add value to the proposition including reward schemes, if considered value adding and profitable, and discount schemes at merchants.

Execution of periodic (monthly) Marketing Intelligence exercises to discern the direction of other banks’ product development and pricing strategies.

Requirements

Minimum of a Second-class Upper Bachelor’s Degree in any Business, Marketing or Finance related field is preferred.

A minimum of 4 years’ relevant experience in Retail Banking

Sound knowledge of sales strategies and industry regulations.

Strong analytical and problem-solving skills

Advance marketing, sales, and product management skills

Understanding of Basic Banking Operations (Domestic & International Operations)

Effective communication skills.

Strong Financial Analysis / Interpretation capabilities

Strong interpersonal and communication skills – verbal, written, presentation

Ability to partner well and work in a team environment

Attention to detail and excellent Time management skills

Integrity and discretion.

Benefits

Monthly Salary

Leave Allowances

Passage Allowance (where applicable)

Bonus payments (where applicable)

13th Month Allowance

Medical Allowance

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to top button
Shiga WhatsApp Group Din Mu