Customer Service Representative Recruitment at a NAFDAC Certified Food Processing Company
Apply for Customer Service Representative Recruitment at a NAFDAC Certified Food Processing Company.
Apply for Customer Service Representative Recruitment at a NAFDAC Certified Food Processing Company.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Ajah, Lagos
Job Brief
We are looking for a Customer-oriented Service Representative to act as a liaison between us and our customers.
Provide product / services information, handling enquiries and resolve any emerging problems that our customer might face with accuracy and efficiency.
Other duties for this role will include managing third party courier companies and day to day routine tasks execution.
Job Description
Manage large amounts of incoming inquiries via social media chats
Generate sales leads for follow ups
Identify customers needs and give accurate product recommendations
Take the extra mile to engage customers to achieve sales conversion
Build sustainable trust with customer by
providing accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and chat handling quotas
Handle customer complaints,and provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution
Follow communication procedures, guidelines and policies
Requirements and Skills
Minimum of an OND in English, Mass Communication or Business related degrees
Must have 1-3 years Proven customer service experience or Strong phone contact handling skills and active listening
Familiarity with basic tools like Microsoft tools, Google dos and Sheets
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Working Hours:
Monday to Friday: 8-6 PM
Saturday: 8-2 PM
Application Closing Date
22nd August, 2022
How to Apply for Customer Service Representative Recruitment at a NAFDAC Certified Food Processing Company
Interested and qualified candidates should send a CV and Cover Letter to: bamyatnutsndseeds@gmail.com using “Customer Service Representative” as the subject of the email.
